REACH account prioritization
Adapted Rod Cherkas's REACH framework into an account-scoring workflow across 1,200+ global accounts ($250M ARR org-wide), replacing manual account scoring with CRM-integrated outputs for engagement, risk, and expansion.
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John Kipe — resume.
Senior GTM AI Solutions Lead at Docebo, with experience across SaaS customer success, revenue operations, and AI workflow development.
Formats
01
Summary
Short summary
- ✓Senior GTM AI Solutions Lead bridging business requirements, architecture, and post-sales implementation.
- ✓Led a 15-person team across $70M ARR / 1,000-customer MidMarket segment with strong renewal outcomes.
- ✓Built scoring, forecasting, and renewal-risk workflows used by CSMs daily.
- ✓Operate a personal environment for coordinating AI workers and reviewing their output.
Target Roles
- -GTM AI Systems Builder
- -Solutions Architect (AI / GenAI)
- -Applied AI Engineer
- -Customer Success AI Architect
- -Revenue Operations Systems Designer
02
Projects
Selected projects
Transition readiness workflow
Built transition readiness workflows synthesizing Salesforce, Gong, Zendesk, and Totango signals — 90%+ accuracy in churn risk identification across $70M ARR portfolio.
CSM assignment method
Designed an assignment method that considers account value, renewal timing, risk, and team capacity when proposing who should manage each account.
03
Experience
Experience
Jul 2026 — Present
Senior GTM AI Solutions Lead
Docebo
Jan 2023 — Jun 2026
Manager, Customer Success
Docebo
Jan 2022 — Dec 2022
Manager, Customer Solution Consulting
Docebo
Oct 2020 — Dec 2021
Senior Customer Experience Manager
Docebo
Jan 2020 — Sep 2020
Senior Customer Success Manager
Docebo
Feb 2018 — Jan 2020
Manager, Customer Success
Seller Labs
04
Skills & Education
Skills and education
Core Skills
Applied AI Systems, Customer Success AI, Solutions Architecture, Cross-Functional Leadership
Education
Associate of Science, Business Administration (2008)
Certifications
Glean Agent Builder Certification (2025)